Refund policy

Return & Refund Policy

Tori! is committed to providing high‑quality beauty products that are fresh, safe, and handled with care. Due to the nature of cosmetics and personal‑care items, all sales are final.

No Returns or Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges on any products. This applies to both used and unused items.

Order Issues

If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so our team can review and assist.

Email: customercare@tori.beauty

When appropriate, we may offer a replacement or store credit.

Cancellations

Orders cannot be canceled once they have been processed or shipped. If you need help, reach out as soon as possible and we will do our best to assist.

Product Safety

Our no‑return policy ensures that every customer receives products that are clean, unopened, and never previously handled.